Frequently Asked Questions

We provide services to anyone four years of age and older who lives in Catoosa, Chattooga, Dade, or Walker Counties and who are in need of Mental Health and Addictive Disease Treatment.

Online Referral Form

Here is a link to the new Behavioral Health and Substance Abuse Referral Form

How do I find treatment?

Treatment can be accessed through one of our three outpatient clinics located in Fort Oglethorpe, Summerville, and Trenton.

How do I make an appointment?

A referral is not needed for an appointment. To make an appointment, call one of our outpatient clinics between the business hours of 8:00 am and 5:00 pm. Walk-ins who need to complete an intake, are accepted at each clinic beginning at 8:00 am. 

What can I expect at my first appointment?

A Level of Care Assessment will be completed by a licensed clinician who will talk with you about why you are seeking treatment, gather necessary personal, medical, and social history to determine your symptoms, strengths, needs, abilities, resources, and preferences, and develop an initial plan of care with your input.

What do I need to bring to my first appointment?

  • Proof of Residency (a recent utility bill, rent receipt, or lease agreement in your name)
  • Proof of Income (4 consecutive paycheck stubs, a letter from Social Security, DFCS, or Earning Statement from the Department of Labor)
  • Identification Card/document which has your picture on it (Such as a Georgia driver’s license or photo ID)
  • Social Security Card
  • Medicaid, Medicare, CMO, or ***Private Insurance Card***
  • Medicaid or Peachcare Denial Letter (for anyone 17 years of age or younger)
  • Custody Papers (for anyone 17 years of age or younger if not living with both biological parents)
  • Verification of lawful presence in the U.S.   (Passport, Birth Certificate, Driver’s license)

What type of payment do you accept?

Our fees are established by the State of Georgia on a sliding scale based on family size and amount of income.  We accept Medicaid, Medicare, Commercial Insurance, Cash, MasterCard, and Visa as forms of payment.  

*** 12/21/2021: Due to staff shortage, Bridge Health is not able to accept new patients with private insurance at our Ft. Oglethorpe, Trenton, and Summerville outpatient clinics at this time. However, Bridge Health offers a private pay fee scale for those Georgia residents covered by insurance that the agency does not accept. ***

What can I do if I’m dissatisfied with my mental health therapy services/treatment?

One can speak with a Clinic or Program Manager or with our Consumer Rights Representative at 706-638-5584. Individuals can also file a complaint at http://bridgecsb.ethicspoint.com or Call 844.815.8233 (toll-free).

Crisis Hotlines:

  • National Suicide Prevention Lifeline: 800.273.TALK (8255)
  • Crisis Text Line: Text GA to 741741 or Message GA to Crisis Text Line on Facebook
  • Boys Town Hotline: 800.448.3000
  • Georgia Crisis & Access Line: 800.715.4225

 

 

 

Bridge Health in the News

 

March Board Meeting

  Bridge Health in the News   Need Help? No Initial Appointments are Needed. Walk-Ins are Welcome at an outpatient site between 8:00 am to 1:00 pm. Staff Quick Links Below is a quick resource for Bridge Health staff. Contact Us Employment: 706.638.5580 Ext...

Coffee with the Commission

Recently, Harriet Anglin, Outreach Coordinator with WinGeorgia, participated in the 33rd Annual Coffee with the Commission in Rome, Georgia. The team focused on Poverty Related Trauma and worked together to develop solutions to assist those who have...

Survey Time

We value your opinion Each year, Lookout Mountain Community Services asks all clients to complete a survey to give the agency feedback on their experiences. We would love for you to take a few minutes out of your time to complete the survey! As always, we...

Need Help?

No Initial Appointments are Needed. Walk-Ins are Welcome at an outpatient site between 8:00 am to 1:00 pm.

Staff Quick Links

Below is a quick resource for Bridge Health staff.

Contact Us

Employment: 706.638.5580 Ext 4114
Clinical Q&A: 706.638.5580 Ext 1110
Billing Q&A: 706.638.5580 Ext 4140
Business Q&A: 706.638.5580 Ext 4122
Executive Director: 706.638.5584
Nurse Line: 706.806.1236
Individual Complaints: 844.815.8233
GA Crisis & Access Line: 800.715.4225
TREK Foster Care: 833.675.8735
Scheduling: 866.552.7434